Frequently asked questions

We are dog friendly. Please bring plenty of dog blankets with you to protect the camper upholstery from sharp claws and muddy paws! We do occasionally levy a small charge of £25 if the camper needs a thorough clean due to malting and needs extra cleaning.

Awnings can be provided but are subject to availability, please call ahead to check our stock levels. Awnings can take up quite a lot of luggage space and can take up to an hour to put up and take down which is never much fun. Alternatives to awnings are simple pop-up tents available from most camping outlets, including Halfords. They are cheap to buy and good for storing additional items or using as additional sleeping quarters.

It’s not essential as the campers work independently without being plugged in to mains electricity, however if you need to use the domestic 3 pin plug socket in each van then please book a pitch with electric hook up. We provide a mains hook up cable that will allow you to use mains devices such as hairdryers, laptop computers, etc.

The van’s battery will recharge as you drive around and all vans have 12v cigarette style sockets for charging mobile phones and ipads etc as you are driving.

Campers are equipped with everything that you will need for life on the road including crockery, cutlery and cooking equipment.
We don’t provide bedding and towels so make sure you pack bed sheets, pillows, duvets or sleeping bags..

You might like to bring along a few useful little home comforts as well, such as kitchen roll, a small bottle of cooking oil, plastic shopping bags for rubbish, cling film, phone charger, baby wipes (for sticky BBQ fingers!), a pack of cards and torches.

We love packing our clothes in soft bags as they can easily squash in anywhere, supermarket long-life bags work well and you can have one each plus one for the laundry!

If you’re hiring one of our classic campers for a weekend break or short mid week break please be aware that we have a limit of 300 miles, which will allow for travel in the many beautiful areas of Dorset, Hampshire, Sussex, and Kent. Longer breaks of a week or more are exempt, but we retain the right to cancel any bookings deemed excessive in mileage. Please bear in mind these campers are pushing nearly 50 years old and prefer to bumble along quiet country roads local to us. Whilst Cornwall and Wales are beautiful places to visit they can often burn hours of travel time robbing you of precious holiday time.

Click here for our terms and conditions

Our modern campers have full standard retractable seat belts suitable for child and booster seats. Classic campers will have either full retractable belts or lap belts. Please call us 07788 100696 if you need advice on which camper is best for taking children or babies as we are happy to advise on setup.

Yes, all campers have Radio/CD players with USB/iPod connectivity.

When you come to collect we will ensure there is a proper handover and will walk you through everything you need to know. The campers are all maintained to the highest standards, but are from a different era to the modern car, so will not have luxuries such as cruise control or high speed engines. Part of their charm is they force you to take things at a more relaxed pace, so you’ll enjoy the 55mph cruising speed and not worry too much about covering vast distances in a day. Much better to kick back and enjoy the ride on A-roads getting to a destination that’s not too far away or breaking up your journey so you and your camper feel refreshed and can enjoy the adventure.
Everyone that has hired our campers has enjoyed the experience and you’ll feel at home within 10mins of driving. Remember our campers are all UK RHD models so there is no having to get used to controls on the wrong side.

Read more about how to plan ahead when hiring a campervan from us https://retrocampervan.com/driving-a-classic-vw-campervan

The campers will sleep 4 people comfortably (2 adults and 2 children).

For older children Peaches, Apricot & Kiwi are more suitable as they have larger double beds in the roof space. Modern campers are suitable for all ages.
Mango & Blueberry have small hammock style beds in the roof so are only suitable for children under 7 years old. Please speak to us if you would like advice on the best camper for your needs.

Our campervans are all fully covered by AA roadside and recovery so you will not ever be left stranded!
In the unlikely event that your van needs to be brought back to us, we endeavour to provide a replacement campervan, but if this is not possible we will refund you a percentage of your money back based on your lost holiday days.

 

We are able to insure any person with a full license between the ages of 25 and 75 with more than two years driving experience. Our insurance excludes drivers with more than 6 penalty points or those that have any of the following conviction codes; AC, BA, CD, CU, DD, DR, IN, TT or UT.(without prior approval)

We include full insurance for one named driver, breakdown & relay cover, bottle of gas, awnings, tables, chairs & all cutlery and cooking utensils. Please note awnings are subject to availability.

Farnham station, which has quick links to London Waterloo is a short taxi ride away. Postcode for collection is GU35 9LU.

Yes, there is free secure parking on site although vehicles are left at your own risk.

Collections and drop offs are from our hire depot; Unit 13 Ganders Business Park, Kingsley, Hants. Gu35 9LU. approx  15 miles south of Guildford 

On collection of your campervan you will need to bring (for each and every driver) your driving license (showing your current address). 2 current forms of address identification (ie bank statement or utility bill) which confirm the address on your driving license.

All campers are available for collection from 2pm with a return by 11am. Pickup and collection days are dependent on your hire:

Weekend Hire – collect Friday 2pm return Monday 11am
Midweek Hire – collect Monday 2pm return Friday 11am
Weekly Hire – collect Friday 2pm return Monday 11am or Monday 2pm return Monday 11am

Sunday drop off is possible but please contact us to discuss.

During busy periods we need to ensure we have enough time to get the campers cleaned out and checked over so that the next people to use them enjoy the same high standards that you experienced. If your camper is not going out again the same day, we can be more flexible on drop off times, but please contact us first.